Tuffshed Complaint

Tuffshed Complaint

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poor business practices and poor customer service


I had paid Tuffshed to build my 30x30 garage. the sales rep came out looked but didn't measure anything and said they could build it no problem. Not once did the sales rep come back to my house nor did the drafter/engineer. my blue prints were drawn up using the plot plans and off the internet. the blue prints were off on the measurements when I finally got my plans3 months later. I called the sales rep when I found out that the plans would not work and once again the sales rep did not even show up to see what the problem was. when I spoke to the engineer/drafter he told me he screwed up on the plans and should've came out and measured everything. I was told they would take care of it immediately. 2 weeks later when I called they said they were still trying to process the claim and it would still need to be redrafted. I decided to go a different route with my garage. they refunded most of my money and I lost all but 119.00 out of 600. that was paid for my permit that Tuffshed screwed up in the first place. there has been several attempts to contact them and no luck yet. all this started September 2016 and to this day Tuffshed has not responded or gotten in touch with me yety.


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